At Universal9, we are committed to providing high-quality, personalized numerology reports and consultations. Due to the custom nature of our services, we have a strict refund policy as outlined below.
1. No Refund After Report Creation Begins
Once we start processing your details and begin creating your numerology report, no refund will be issued under any circumstances. This is because the service involves manual analysis and personalized content generation that cannot be reversed or resold.
2. Eligibility for Refund Before Processing
You may request a refund only if the request is made within 2 hours of placing the order and before we have begun working on your report. After this window, we consider the report to be in process.
3. Incorrect or Incomplete Information
It is your responsibility to provide accurate and complete information when booking a service. We do not offer refunds for reports prepared based on incorrect or incomplete details provided by the customer.
4. How to Request a Refund (If Applicable)
To request a refund (only before processing starts), please email us at alignwithdivine9@gmail.com with your order number and reason for cancellation. Our team will assess the eligibility before proceeding.
5. Policy Acceptance
By placing an order on our website, you acknowledge that you have read, understood, and agreed to our refund policy. This policy is subject to change at our discretion, and we encourage users to review it periodically.